365huat Privacy Policy

1. Personal Information We Collect

During the registration process, account verification, platform use and customer support interactions, 365huat may collect the following personal information:

1.1 Identity Information

• Full name as shown on your official identity document (MyKad)
• Identity card number (MyKad) or passport number for foreign nationals
• Date of birth for age verification purposes (players must be 21 years of age or older)
• Gender
• Current residential address

1.2 Contact Information

• An active and valid email address
• A registered mobile phone number

1.3 Financial Information

• E-wallet details (Touch 'n Go eWallet, ShopeePay) for deposit and withdrawal purposes
• Bank account information for transactions via FPX and DuitNow
• Crypto wallet addresses (for USDT, BTC, ETH deposits and withdrawals)
• Deposit and withdrawal transaction records

1.4 Technical Information

• IP address and general geolocation data
• Device type, operating system and web browser version
• Cookie data and login session data
• Game activity and betting logs for compliance purposes

We only collect information that is directly required for the purposes stated in this policy. You may choose not to provide certain information, but this may limit your ability to use some features of the 365huat platform.

2. How We Use Your Information

The personal information you provide to 365huat is used for the following purposes:

2.1 Account and Service Management

• Creating and managing your user account on the 365huat platform
• Processing deposit and withdrawal requests securely
• Verifying user identity in accordance with KYC (Know Your Customer) compliance requirements
• Providing effective customer support via live chat and email

2.2 Security and Fraud Prevention

• Detecting and preventing fraudulent activity, money laundering or unauthorised account use
• Monitoring unusual transaction patterns to protect user interests
• Verifying that users meet the minimum age requirement of 21 years

2.3 Legal and Licensing Compliance

• Meeting the international licensing obligations that bind the 365huat platform
• Retaining transaction records for the period required by regulatory bodies
• Complying with any court orders or valid requests from law enforcement authorities

2.4 Service Improvement

• Analysing usage patterns to improve the interface and user experience
• Sending service-related communications such as transaction confirmations and account security updates
• Delivering relevant promotional information to users who have given their consent

3. Sharing of Personal Information

365huat does not sell or rent your personal information to any third party. Information is only shared in limited and specific circumstances:

3.1 Authorised Service Providers

We work with trusted service providers for purposes such as payment processing, identity verification, cloud services and platform analytics. All such parties are bound by strict confidentiality agreements and are only permitted to use your information for the specified purposes.

3.2 Legal Requirements

We may disclose user information when required by law, a valid court order, or a request from law enforcement authorities. In such situations, we will notify users where we are permitted to do so.

3.3 Business Transfers

In the event of a corporate restructuring, merger or acquisition, user information may be transferred to the successor entity. Users will be informed of any such transfer and of the new privacy policy.

4. Data Security and Protection

User data security is a top priority for 365huat. We implement multiple layers of protection, including:

• 256-bit SSL/TLS encryption for all data transmissions between your browser and our servers
• Role-based access control to ensure only authorised staff can view sensitive data
• Continuous 24/7 security monitoring for any unauthorised access attempts
• Regular penetration testing by independent security teams
• Clear incident response procedures in the event of any security breach
• Regular encrypted data backups to ensure service continuity

While we make every effort to protect your information, no system can be guaranteed 100% secure against cyber threats. We encourage users to also take precautions by using strong, unique passwords and not sharing login details with anyone.

5. Use of Cookies

The 365huat platform uses cookies and similar tracking technologies to improve the user experience and ensure the platform functions correctly.

Types of cookies used:

• Essential Cookies: Required for basic platform functions such as maintaining login sessions and security. These cookies cannot be disabled.
• Performance Cookies: Collect information about how users interact with the platform for improvement purposes. All data is collected anonymously.
• Functional Cookies: Allow the platform to remember user preferences and settings such as language and region.
• Analytics Cookies: Help us understand overall usage patterns to plan platform improvements.

You can manage cookie settings through your web browser options. Please note that disabling certain cookies may affect your experience using the 365huat platform.

6. Data Retention Period

365huat retains your personal information for as long as necessary to fulfil the purposes stated in this policy, or as required by law and licensing obligations.

• Active account data is retained for the duration that your account remains active and in use
• Financial transaction records are kept for the minimum period required by the relevant authorities
• KYC and identity verification data is retained in accordance with international licensing guidelines
• Activity logs and security logs are retained for a period appropriate to audit requirements

When the retention period ends or when you request deletion of your data (subject to ongoing legal obligations), your information will be securely deleted or anonymised.

7. User Rights Regarding Personal Data

As a 365huat user, you have the following rights concerning your personal data, subject to applicable legal obligations:

To exercise any of the above rights, please contact the 365huat support team via live chat or email at [email protected]. We will process your request within a reasonable time. For certain requests, we may require additional identity verification to protect the security of your account.

8. Links to Third-Party Websites

The 365huat platform may contain links to external websites that are not operated by us. Once you leave our platform and enter a third-party website, the 365huat Privacy Policy no longer applies. We recommend that you read the privacy policy of each website you visit separately.

365huat is not responsible for the privacy practices or content of third-party websites, even if those sites are accessible through links on our platform.

9. Changes to This Privacy Policy

365huat reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or technology used. Whenever material changes are made:

• The "Updated" date at the top of this page will be changed
• Registered users will be notified via email or in-platform notification
• Previous versions of this policy will be kept and can be requested from the support team

Continued use of the 365huat platform after any changes are published means you accept the updated policy. If you do not agree with the changes, please contact us or stop using the platform.

10. How to Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the processing of your personal data, please contact our team through the following channels:

• Email: [email protected]
• Live Chat: Available 24 hours a day, 7 days a week via the 365huat platform
• Language: Support in Malay and English

We are committed to responding to every privacy-related enquiry with full attention. Our support team is ready to help you understand your rights and how we protect the personal information entrusted to us.